UK GDPR information.
This page summarises how Spring Cleaning TW LTD approaches UK GDPR responsibilities for enquiries, quotes, bookings and customer communications.
Data controller
Spring Cleaning TW LTD is the data controller for personal information submitted through this website or shared with us when requesting or booking a cleaning service.
Contact: office@springcleaning-tw.co.uk, 07450 258 226, 101e Powder Mill Lane, Tunbridge Wells, TN4 9DY.
Personal data we handle
We may handle contact details, property or workplace details, service requirements, booking information, communication history, invoice records and any photos, checklist notes or access instructions you choose to provide.
Why we process data
We process data to answer enquiries, provide quotes, arrange and deliver cleaning services, manage customer communications, maintain business records, handle payment or invoice information, respond to complaints and meet legal obligations.
Lawful bases
Our lawful bases may include contract, steps before entering into a contract, legal obligation and legitimate interests. Where consent is required for a specific use, we will ask for it separately.
Your rights
Under UK GDPR, individuals may have rights to be informed, access personal data, correct inaccurate data, request erasure, restrict processing, object to certain processing and request data portability in some circumstances. These rights are not always absolute and may depend on the reason we hold the information.
How to make a request
To make a data protection request, contact us using the details above. We may need to confirm your identity before responding. We aim to respond within the required UK GDPR timeframe.
Retention
We keep personal data only for as long as reasonably needed for the purpose it was collected, including enquiries, bookings, customer service, accounting, tax, insurance or legal requirements.
Processors and suppliers
We may use trusted suppliers for hosting, email, phone, payment, accounting, analytics, advertising or business administration. Where suppliers process personal data for us, they should only use it for the agreed business purpose.
International transfers
Some software or hosting providers may process information outside the UK. Where this applies, we expect appropriate safeguards to be used by those providers.
Complaints
Please contact us first if you have a concern about how your data is handled. You can also contact the Information Commissioner's Office at ico.org.uk.