Privacy Policy.

Who we are

Spring Cleaning TW LTD provides cleaning services for homes, rental properties and workplaces. We are registered in England and Wales, company number 09512372. Our address is 101e Powder Mill Lane, Tunbridge Wells, TN4 9DY. You can contact us by email at office@springcleaning-tw.co.uk or by phone on 07450 258 226.

What information we collect

When you contact us or request a quote, we may collect your name, phone number, email address, postcode or service area, property details, preferred dates, service requirements, messages, photos or checklist information you choose to send.

If you become a customer, we may also keep booking details, invoice or payment records, service notes, communication history and information needed to manage the work safely and professionally.

How we use your information

We use personal information to respond to enquiries, prepare quotes, arrange bookings, provide cleaning services, contact you about your booking, manage customer service, keep business records and meet legal or accounting obligations.

Lawful basis

We usually process enquiry and booking information because it is necessary to take steps before entering into a contract, to perform a contract with you, to meet legal obligations, or for our legitimate interests in running and improving our cleaning business.

Who we share information with

We do not sell personal information. We may share limited information with trusted service providers who help us operate the business, such as website hosting, email, phone, accounting, payment or booking tools. We may also share information if required by law.

How long we keep information

We keep enquiry information only for as long as needed to respond and follow up. Customer, invoice and booking records may be kept for longer where needed for service history, accounting, tax, insurance or legal reasons.

Your rights

Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate information, deletion, restriction, objection to certain processing, or a copy of information you provided.

Security

We take reasonable steps to protect personal information and limit access to people or systems that need it for business purposes.

Cookies and analytics

This website uses Google Tag Manager to manage a small number of scripts. With your consent, we use Google Analytics 4 to understand how visitors use the site, such as which pages are viewed. We do not currently use advertising or remarketing cookies, such as a Meta/Facebook Pixel.

Analytics cookies are only set after you choose "Accept" in the cookie banner shown on your first visit. If you choose "Decline", no analytics cookies are set. You can change your choice at any time using the "Cookie Settings" link in the footer.

Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Updates

We may update this policy from time to time. The latest version will be published on this page.