Answers before you book a cleaner.
Find straightforward answers about quotes, access, domestic cleaning, tenancy handovers, specialist add-ons and the areas we cover.
Quotes and booking questions.
A useful quote starts with the property, service, postcode and timing. We confirm the scope and price before a booking is accepted.
How do I request a cleaning quote?
Send your name, contact details, required service, full postcode, preferred date and a short property description. Photos are useful for ovens, carpets, heavy build-up and empty-property work.
Is the quote free?
Yes. Quotes are free and carry no obligation. We may ask for more details or photographs before confirming a price.
How quickly will you reply?
We usually reply within a few hours during normal working periods. Time-sensitive enquiries should include the confirmed access window and deadline.
Can I book at short notice?
Short-notice work depends on the postcode, required team time and existing schedule. Send the full details and we will give you a clear answer on availability.
What affects the final cleaning price?
The price depends on property size, condition, rooms, occupancy, access, service type, specialist add-ons and the time needed to complete the agreed scope.
Before the cleaners arrive questions.
Clear access and accurate information help the team use the booked time effectively and avoid surprises on the day.
Do I need to be at the property?
Not always. Keys, entry codes or agent access can be discussed in advance, but the collection, return and authorised contact arrangements must be clear.
Should I remove personal belongings first?
For end-of-tenancy and move-in cleaning, the property should normally be empty unless a furnished clean has been agreed. For occupied homes, clear fragile items and surfaces that need attention.
Do you bring cleaning products and equipment?
We can bring professional products and equipment. Tell us about delicate materials, allergies, pets or preferred products before the booking.
What access information should I provide?
Share parking restrictions, floor level, lift or stairs, controlled entry, key arrangements and any permitted contractor hours. This is especially important for flats and managed buildings.
Domestic and regular cleaning questions.
Domestic cleaning can be arranged as a one-off reset or an agreed recurring routine, subject to local availability.
Can I choose weekly or fortnightly cleaning?
Yes. Weekly and fortnightly visits are common, and another schedule can be discussed where availability allows.
Can I choose which rooms and tasks are prioritised?
Yes. We agree the main scope before the first visit and can prioritise the rooms or tasks that matter most within the booked time.
What if my home needs a deeper clean first?
A one-off deep clean can be arranged before regular cleaning begins. This gives the recurring visits a more manageable starting point.
Can ironing be added to a home clean?
Ironing can be discussed as an additional service. Availability and price depend on the volume, garments and time required.
End of tenancy and moving questions.
Move-related cleaning works best after belongings and repair materials have been removed and before the inspection or next occupancy.
When should end-of-tenancy cleaning take place?
Arrange it after removals and maintenance are complete, while leaving enough time before the inventory inspection or new-tenant handover.
Can you work from an inventory checklist?
Yes. Send the agent or inventory checklist before the cleaning date so relevant items can be included in the agreed scope.
Can carpet and oven cleaning be added?
Yes. Carpet and oven cleaning can often be combined with end-of-tenancy or one-off cleaning when they are included in the original enquiry.
Does professional cleaning guarantee my deposit?
No cleaning company can control a landlord or agent decision. We can agree a thorough cleaning scope, but deposit outcomes also depend on damage, wear, missing items and tenancy terms.
Coverage and commercial cleaning questions.
We serve Tunbridge Wells and a wider set of advertised areas, but every booking is confirmed from the exact postcode, route and job scope.
Which areas do you cover?
We cover Royal Tunbridge Wells and advertised locations across Kent, East Sussex, West Sussex and Surrey. Send the full postcode because availability is confirmed for each booking.
What if my town is not listed?
Send the postcode and required service. If the address is close to a workable route, we will confirm whether we can help.
Do you clean offices and commercial premises?
Yes. We can quote offices, shops, shared workspaces and other small commercial premises from their size, use, washrooms, kitchens, access and required frequency.
Can commercial cleaning happen outside opening hours?
Early, evening or other agreed access windows can be discussed after the premises, security procedure and schedule are confirmed.